Your Privacy Is Our Responsibility

1 What Information We Collect

We collect various types of personal information for the purpose of registration and service delivery on the bj44 platform. The categories of information collected are as follows:

A. Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address

B. Identification Document Information

• National ID (NID) number or passport number (for KYC verification)
• Copy of government-issued ID (when required)

C. Financial Information

• bKash, Nagad, Rocket or Upay account number
• Transaction history and amounts
• Deposit and withdrawal details

D. Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Login times, page visit data and session logs
• Cookie and local storage data

2 How We Collect Information

bj44 collects your information in the following ways:

• Through direct submission: Information you voluntarily provide when filling out registration forms, updating your account, or contacting our support team.
• Through automated technology: Technical information is collected automatically via cookies, web beacons, and similar tracking technologies when you visit our website.
• Through third parties: Limited information may be received from payment providers or identity verification agencies for the purpose of ensuring security.

3 Purpose of Using Information

bj44 uses your personal information only for the following legitimate purposes:

A. Service Delivery and Management

• Creating, verifying and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotional offers and rewards
• Providing customer service and technical support

B. Security and Legal Compliance

• Completing the identity verification (KYC — Know Your Customer) process
• Preventing fraud, money laundering and unauthorized transactions
• Age verification — account approval for those aged 21 and above only
• Meeting applicable legal obligations

C. Platform Improvement

• Improving site functionality and user experience
• Identifying and resolving technical errors
• Monitoring and analyzing service quality

4 Information Sharing and Disclosure

bj44 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

A. Service Partners

With providers of payment processing (bKash, Nagad, Rocket, Upay), identity verification, and cybersecurity services — only the necessary information, under strict confidentiality agreements.

B. Legal Obligations

Information may be disclosed on the basis of a valid order from a competent court or government authority, or as required by law.

C. Business Restructuring

In the event of a merger, acquisition, or business transfer, information may be transferred after notifying users in advance.

In the above cases, any third party is required to maintain an equivalent standard of protection for your information.

5 Data Security Measures

bj44 places the highest importance on protecting your privacy. We take both technical and administrative measures to ensure security:

• SSL Encryption: All information transmitted on the website is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: All data is stored on secure servers and firewalls are used to prevent unauthorized access.
• Restricted Access: Only authorized staff can access user information, and they are bound by confidentiality agreements.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Password Protection: Passwords are stored in hashed form — no staff member or system can view your password directly.
• Transaction Monitoring: An automated monitoring system is in place to detect suspicious activity.

In the event of any security breach, we will notify affected users promptly and take the necessary protective measures.

6 Cookie Policy

The bj44 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: For language preferences, session settings and personalized experience.
• Analytics Cookies: For analyzing and improving site usage — collects anonymous statistics.

You can control non-essential cookies by changing your browser settings. However, disabling some cookies may limit certain features of the platform.

7 Data Retention Period

bj44 retains your personal information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be kept for a specified period to meet legal obligations.
• Financial Transaction Records: Financial records may be retained for an extended period in accordance with anti-money laundering regulations.
• Technical Logs: Technical logs are retained for a limited period for security analysis.

Once the designated period has ended, information is securely deleted or anonymized.

8 Your Rights

As a user of the bj44 platform, you have the following rights:

A. Right to Access

You may request a list or copy of the information we hold about you at any time.

B. Right to Correction

If any information we hold about you is incorrect or incomplete, contact our support team to have it corrected.

C. Right to Deletion

In certain circumstances (such as where there is no legal obligation to retain it), you may request that your personal information be deleted.

D. Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

E. Right to Lodge a Complaint

If you have any complaint about this Policy or how your information is managed, contact us directly. We will endeavor to respond within a reasonable time.

9 Protection of Minors' Information

The bj44 platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified during the registration process, and if a minor's account is identified, it is immediately closed and the associated information is deleted.

If it is believed that a minor's information has been collected by mistake, guardians are requested to contact us at [email protected].

10 International Data Transfers

bj44 primarily provides services to users in Bangladesh. If information is transferred to servers in another country due to technical infrastructure or service partner requirements, we ensure that an equivalent level of privacy protection exists in that country or organization. We maintain the necessary contractual safeguards for such transfers.

11 Responsible Gaming and Use of Information

bj44 is committed to responsible gaming. We analyze data related to users' gaming behavior to identify unusual or risky patterns, and where necessary, provide the relevant user with assistance or a warning.

This use of information is entirely for the benefit of the user — not for marketing or sale to third parties. For more information on responsible gaming, visit our Responsible Gaming page.

12 Changes to the Policy

bj44 reserves the right to update this Privacy Policy periodically as needed. For significant changes, we will take the following steps:

• A special notice will be published on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the Policy will be changed.

If you continue to use the platform after changes are published, you will be considered to have accepted the new Policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Website: bj44.cam

We are committed to responding to all privacy-related requests with due care.